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Most Forwarders Are Doing Charters Wrong
They hand it to a traditional broker — and that’s exactly the problem.
Brokers don’t speak our language, their infrastructure wasn’t built for cargo, and all that overhead doesn’t make the plane fly any faster.
It's a structural problem dressed up as a solution.
Everything You Need to Handle Charter Requests Without Building It
No Internal Operations
You don’t need to build a charter desk, hire specialists, or manage another layer of operations.
Everything is handled behind the scenes — from aircraft sourcing to permits and coordination. You stay focused on your client while the complexity stays with us.
No Learning Curve
Charters come with their own language, constraints, and risks.
You don’t need to learn any of it.
Send what you have, and we translate it into a workable solution without slowing you down.
Client-Ready Quotes
You receive a clean, plain-text quote that is ready to send as-is.
No reformatting, no branding adjustments, no back-and-forth.
It reads like it came directly from you — because that’s exactly how it’s designed.
You Stay in Control
Your client relationship remains exactly where it should be — with you.
We don’t step in, we don’t follow up, and we don’t appear in the process.
You manage the client. We support the execution.
We Spoke to Forwarders, This is What Usually Happens When a Charter Request Comes In:
It Gets Turned Down
The request comes in, but it feels outside your scope.
It’s complex, unfamiliar, and time-sensitive — so it gets passed on or declined. A few months later, that same client is running charters with someone else.
It Gets Passed to a Broker
You send the details to a broker to “take a look.”
At some point, control shifts. Communication changes.
And suddenly, your position in the relationship is no longer clear.
It Goes Wrong Early
Important details get missed — cargo specifics, routing, permits. The job slows down or fails before it even moves. Not because of intent, but because the process wasn’t built for freight.
Plug n Play Charters
A charter desk built around how forwarders actually work.
A broker fills the gap. This closes it.
Plug n Play Charters is Aviair's operational charter infrastructure, integrated directly into your forwarding business. You bring the enquiry, we run the desk — sourcing, quoting, contracting, and executing — while your client sees only you.
The quotes are plain-text and client-ready.
The contracts are dual — one between us, one between you and your client.
Both land in your inbox, and neither requires any work on your side.
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Step 1 — Send the Enquiry
What it is, where it's moving, and when it needs to fly.
There’s no required format and no need to structure the request.
We’ll flag any gaps before we go further.
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Step 2 — Receive a Client-Ready Quote
You receive a clean, plain-text quote that is ready to send immediately.
No PDFs, no broker branding, no rework required.
Copy, paste, add your margin, and hit send.
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Step 3 — Dual Contract System
We provide 2 contracts: Aviair ↔ Forwarder, Forwarder ↔ Client.
No drafting, no back-and-forth, no legal delays — and no stress.
Once both are signed and payment is cleared, everything moves forward.
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Step 4 — We Handle the Operation
From permits to aircraft coordination and routing — it’s all managed by Aviair.
You don’t need to follow up or chase updates.
We keep things moving and keep you informed throughout.
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Step 5 — You Stay the Point of Contact
Your client continues to deal directly with you at every stage.
We remain completely behind the scenes.
You stay visible, accountable, and in control of the relationship.
Why Aviair Is the Right Partner for You?
25 Years at OR Tambo
We’ve operated from the OR Tambo cargo terminal for over two decades.
That means understanding the handlers, the operators, and the realities on the ground — not just the theory. It’s experience built on actual cargo movement, not assumptions.
Charters Are Our Foundation
Charters are not an add-on service for us.
They’re where we started, and they remain a core part of how we operate.
Every process is built around execution, not just quoting.
We Needed It Too
We understand what it means to be responsible for a client.
The pressure to deliver, the need to stay in control, and the risk of getting it wrong. This product exists because we needed the same solution ourselves.
FAQs
Frequently Asked Questions
Find clear, concise information to help you better understand our services.
No — and that’s exactly why this exists. You don’t need to understand aircraft, routing, or charter terminology.
Send the enquiry as you normally would, and we take care of the rest behind the scenes.No, they won’t. This is a fully white-label service, which means everything is structured to come from you.
Your client relationship stays exactly where it is — with you.We send you a quote that’s already formatted in plain text and ready to go.
You can copy it, add your margin or details, and send it directly. There’s no need to rebuild anything or adjust branding.
Yes. One is between you and Aviair, and another is between you and your client.
Read it through, add your client’s details, sign it, and send it on. The contracts are structured so the risk sits with your client, not with you.
We do. From permits and aircraft to coordination and execution, everything is handled by Aviair.
You’ll receive updates along the way so you can keep your client informed.Yes, completely. The quote we send is your base — how you present it and what margin you apply is up to you.
You stay in control of the commercial side.Most cargo types can be considered, including general cargo, oversized shipments, and dangerous goods.
Each request is reviewed based on its specific requirements to ensure it’s handled correctly.Just send your next charter enquiry to charters@aviair.com.
You don’t need to prepare anything special — we’ll take it from there.
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Your Charter Desk Is Ready
Decades of experience. All the infrastructure. None of the overhead.
All of it, plugged directly into your operation.